# MotionVFX Help Center

> MotionVFX Help Center

## Subscriptions

- [What is DesignStudio?](https://support.motionvfx.com/en/articles/9938177-what-is-designstudio.md): What exactly is DesignStudio?
- [What is CineStudio?](https://support.motionvfx.com/en/articles/9100181-what-is-cinestudio.md): Which plugins are in CineStudio
- [What is the Ultimate plan?](https://support.motionvfx.com/en/articles/9938429-what-is-the-ultimate-plan.md): Ultimate plan - any bonuses?
- [How do I use DesignStudio, CineStudio or Ultimate?](https://support.motionvfx.com/en/articles/9938188-how-do-i-use-designstudio-cinestudio-or-ultimate.md): I have DesignStudio/CineStudio/Ultimate, what now?
- [What is the Free Elements collection?](https://support.motionvfx.com/en/articles/9938292-what-is-the-free-elements-collection.md): What's included in Free version?
- [Can I try CineStudio for free?](https://support.motionvfx.com/en/articles/8333400-can-i-try-cinestudio-for-free.md): Is there a free trial?
- [What is included in the trial?](https://support.motionvfx.com/en/articles/9938330-what-is-included-in-the-trial.md): What can be used in Trial version
- [What is the difference between the trial and the full versions?](https://support.motionvfx.com/en/articles/8335104-what-is-the-difference-between-the-trial-and-the-full-versions.md): What are limits of trial version?
- [I am subscribed to a plan that is no longer in your offer, what does it mean?](https://support.motionvfx.com/en/articles/13761668-i-am-subscribed-to-a-plan-that-is-no-longer-in-your-offer-what-does-it-mean.md): I'm subscribed to plan that's not avalaible anymore
- [Can I buy mCaptions outside the DesignStudio subscription?](https://support.motionvfx.com/en/articles/9938582-can-i-buy-mcaptions-outside-the-designstudio-subscription.md): Is mCaptions available separately?
- [Can I buy individual plugins from DesignStudio?](https://support.motionvfx.com/en/articles/10373244-can-i-buy-individual-plugins-from-designstudio.md): How to purchase DesignStudio plugins
- [Are there any plans for education?](https://support.motionvfx.com/en/articles/8361896-are-there-any-plans-for-education.md): I'm a student/teacher, is there any special offer?
- [What's included in CineStudio and DesignStudio?](https://support.motionvfx.com/en/articles/11130930-what-s-included-in-cinestudio-and-designstudio.md): What's inside the subscription?
- [Are all plans available monthly and annualy?](https://support.motionvfx.com/en/articles/13761971-are-all-plans-available-monthly-and-annualy.md): What variants do you offer?
- [How do I install CineStudio/DesignStudio/Ultimate?](https://support.motionvfx.com/en/articles/8335191-how-do-i-install-cinestudio-designstudio-ultimate.md): How to start using plugins?
- [Where do I switch on the tracking feature in the DesignStudio products?](https://support.motionvfx.com/en/articles/9938621-where-do-i-switch-on-the-tracking-feature-in-the-designstudio-products.md): How to enable tracker
- [What languages does mCaptions support?](https://support.motionvfx.com/en/articles/9945105-what-languages-does-mcaptions-support.md): How many languages are in mCaptions?
- [Can I share my collections?](https://support.motionvfx.com/en/articles/9938635-can-i-share-my-collections.md): How to share collection with anyone?
- [What is the transfer feature?](https://support.motionvfx.com/en/articles/9938626-what-is-the-transfer-feature.md): Can I transfer my library to another Mac?
- [Can I modify DesignStudio elements in Motion?](https://support.motionvfx.com/en/articles/9938632-can-i-modify-designstudio-elements-in-motion.md): I can't open it in Motion
- [How many elements can I download per day?](https://support.motionvfx.com/en/articles/9938565-how-many-elements-can-i-download-per-day.md): I've reached daily downloads limit
- [How many devices can I use under one license?](https://support.motionvfx.com/en/articles/9938507-how-many-devices-can-i-use-under-one-license.md): How many machines can be used with mExtension and subscription plans?
- [My products aren't working after CineStudio expired](https://support.motionvfx.com/en/articles/11154898-my-products-aren-t-working-after-cinestudio-expired.md): I've purchased a product before, and it's not working after CineStudio plan expired
- [I need more licenses - what can I do?](https://support.motionvfx.com/en/articles/9938569-i-need-more-licenses-what-can-i-do.md): Can I use DesignStudio/CineStudio/Ultimate on more than 2 machines?
- [Can I change my plan from monthly to annual?](https://support.motionvfx.com/en/articles/9938670-can-i-change-my-plan-from-monthly-to-annual.md): How to switch from monthly to annual
- [Where do I manage my subscription?](https://support.motionvfx.com/en/articles/9938686-where-do-i-manage-my-subscription.md): How to access my plans
- [What happens if I do not cancel after the 14-day trial?](https://support.motionvfx.com/en/articles/9938691-what-happens-if-i-do-not-cancel-after-the-14-day-trial.md): I haven't cancelled trial
- [What happens if I cancel the trial?](https://support.motionvfx.com/en/articles/8335336-what-happens-if-i-cancel-the-trial.md): I want to pause subscription
- [What happens when I stop my subscription?](https://support.motionvfx.com/en/articles/9938699-what-happens-when-i-stop-my-subscription.md): I've stopped payments
- [My subscription expired, how can I renew it?](https://support.motionvfx.com/en/articles/8335436-my-subscription-expired-how-can-i-renew-it.md): How to restart my plan
- [Will my subscription plan automatically renew itself?](https://support.motionvfx.com/en/articles/8336028-will-my-subscription-plan-automatically-renew-itself.md): Is the renew automatic?
- [Where do I find the invoice for my subscription?](https://support.motionvfx.com/en/articles/9938704-where-do-i-find-the-invoice-for-my-subscription.md): How to access invoices
- [Do I need to authorize my payment method to start the trial?](https://support.motionvfx.com/en/articles/8335739-do-i-need-to-authorize-my-payment-method-to-start-the-trial.md): Will the payment happen automatically?
- [My payment method is not accepted while launching the trial, why?](https://support.motionvfx.com/en/articles/8336541-my-payment-method-is-not-accepted-while-launching-the-trial-why.md): I can't pay!
- [Can I cancel my subscription and be refunded?](https://support.motionvfx.com/en/articles/8335881-can-i-cancel-my-subscription-and-be-refunded.md): I want to refund my subscription
- [Where do I find the invoice for my subscription?](https://support.motionvfx.com/en/articles/8336545-where-do-i-find-the-invoice-for-my-subscription.md): How to find invoice
- [I have CineStudio monthly and DesignStudio monthly. What are my options?](https://support.motionvfx.com/en/articles/9938680-i-have-cinestudio-monthly-and-designstudio-monthly-what-are-my-options.md)
- [I have CineStudio and would like to add DesignStudio to my subscription — what can I do?](https://support.motionvfx.com/en/articles/9938571-i-have-cinestudio-and-would-like-to-add-designstudio-to-my-subscription-what-can-i-do.md): I already have CineStudio, what now?

## Final Cut Pro / Motion

- [Are your plugins compatible with Apple Silicon \(M1/M2/M3/M4/M5\) computers?](https://support.motionvfx.com/en/articles/5496234-are-your-plugins-compatible-with-apple-silicon-m1-m2-m3-m4-m5-computers.md): FxPlug 3 issue
- [mTracker 3D troubleshooting](https://support.motionvfx.com/en/articles/7057388-mtracker-3d-troubleshooting.md): I'm having issues with tracking my footage
- [I see a red screen with a yellow exclamation mark in Final Cut Pro viewport.](https://support.motionvfx.com/en/articles/5496287-i-see-a-red-screen-with-a-yellow-exclamation-mark-in-final-cut-pro-viewport.md): Fixing the "Missing media" alert
- [I see a red “Missing Media” screen/alert after updating Final Cut Pro/Motion.](https://support.motionvfx.com/en/articles/5496581-i-see-a-red-missing-media-screen-alert-after-updating-final-cut-pro-motion.md): Problems with plugins in FCP/Motion after updates
- [My plugins stopped working after updating Final Cut Pro or Motion](https://support.motionvfx.com/en/articles/5496338-my-plugins-stopped-working-after-updating-final-cut-pro-or-motion.md): Troubleshooting first aid
- [How can I use templates in Final Cut Pro?](https://support.motionvfx.com/en/articles/5496446-how-can-i-use-templates-in-final-cut-pro.md): How to locate Motion template components in Final Cut Pro
- [Drop Zone clips are shown as a still frame \(frozen frame\) or are offset in time.](https://support.motionvfx.com/en/articles/5496346-drop-zone-clips-are-shown-as-a-still-frame-frozen-frame-or-are-offset-in-time.md): Issues playing DropZone footage videos
- [The \[Apply Clip\] button is greyed out when placing footage in a Drop Zone.](https://support.motionvfx.com/en/articles/5496426-the-apply-clip-button-is-greyed-out-when-placing-footage-in-a-drop-zone.md): DropZone problems
- [Can I blade/trim a template without retiming it?](https://support.motionvfx.com/en/articles/5496384-can-i-blade-trim-a-template-without-retiming-it.md): How to use only part of the template, can't change DropZone
- [Text in my product shows missing or random characters.](https://support.motionvfx.com/en/articles/5496498-text-in-my-product-shows-missing-or-random-characters.md): Font problems
- [Apple Motion/Final Cut Pro performing slow or crashing when using your product.](https://support.motionvfx.com/en/articles/5496419-apple-motion-final-cut-pro-performing-slow-or-crashing-when-using-your-product.md): Final Cut Pro performance optimization tips
- [I see a checkerboard in exported video.](https://support.motionvfx.com/en/articles/5496465-i-see-a-checkerboard-in-exported-video.md): Problem with locating media files
- [I have a problem with modifying keyframed parameters using the On-Screen Controls](https://support.motionvfx.com/en/articles/5496555-i-have-a-problem-with-modifying-keyframed-parameters-using-the-on-screen-controls.md): Keyframes in FCP
- [Older products are not working anymore](https://support.motionvfx.com/en/articles/8825528-older-products-are-not-working-anymore.md): Plugins aren't working after updating FCP 10.6.6 or newer \(mSaber, mVolumetric, mGlitch, mCharacter 1&2, mFlare V1, mObject, mO2, mVintage\)
- [Compositing elements show black background](https://support.motionvfx.com/en/articles/5496407-compositing-elements-show-black-background.md): Footage transparency issues

## DaVinci Resolve 

- [I can't see your MotionVFX plugins in DaVinci Resolve timeline](https://support.motionvfx.com/en/articles/6161578-i-can-t-see-your-motionvfx-plugins-in-davinci-resolve-timeline.md): I see a black screen after adding a preset to my timeline
- [My media is not loading into Drop Zones](https://support.motionvfx.com/en/articles/6161655-my-media-is-not-loading-into-drop-zones.md): Uploaded picture is not displaying correctly on the DropZone
- [My whole project is showing only a black screen](https://support.motionvfx.com/en/articles/6161733-my-whole-project-is-showing-only-a-black-screen.md): Da Vinci project will not load its preview - DropZone issue
- [DaVinci Resolve Console](https://support.motionvfx.com/en/articles/6162101-davinci-resolve-console.md): Get MotionVFX Support to help you faster and more efficiently.
- [Using MotionVFX LUTs in DaVinci Resolve](https://support.motionvfx.com/en/articles/6166082-using-motionvfx-luts-in-davinci-resolve.md): mLUTS and DVR
- [MotionVFX Effect preset won't work](https://support.motionvfx.com/en/articles/6166253-motionvfx-effect-preset-won-t-work.md): Using MotionVFX Effects via Adjustment Clip \(timing/animations/drop zones\)
- [I don't see animations of a MotionVFX Effect preset in Resolve](https://support.motionvfx.com/en/articles/6166296-i-don-t-see-animations-of-a-motionvfx-effect-preset-in-resolve.md): Applying Effects to videos
- [Fixing color issues in DaVinci Resolve with gamut node](https://support.motionvfx.com/en/articles/6179001-fixing-color-issues-in-davinci-resolve-with-gamut-node.md): Preset colors are changed \(eg. washed out\)
- [DaVinci Resolve slow performance problems](https://support.motionvfx.com/en/articles/6324447-davinci-resolve-slow-performance-problems.md): Tips for optimizing DVR performance
- [How to find MotionVFX products in DaVinci Resolve](https://support.motionvfx.com/en/articles/6380222-how-to-find-motionvfx-products-in-davinci-resolve.md): I can't find my purchase in DVR
- [Are your DVR titles working in any framerate?](https://support.motionvfx.com/en/articles/6847605-are-your-dvr-titles-working-in-any-framerate.md): Different framerates of MotionVFX DVR titles
- [DVR plugins installation problems](https://support.motionvfx.com/en/articles/11651840-dvr-plugins-installation-problems.md): Unable to find MotionVFX plugin in my DVR's Toolbox, even though it is showing as 'Installed' in mInstaller
- [Tracking troubleshooting in DaVinci Resolve](https://support.motionvfx.com/en/articles/12000328-tracking-troubleshooting-in-davinci-resolve.md): Issues with tracking MotionVFX products with DaVinci Resolve tracker

## Installation

- [What is mExtension, and how to use it?](https://support.motionvfx.com/en/articles/13751625-what-is-mextension-and-how-to-use-it.md): How to install subscription based products
- [Can't install/download anything via mExtension](https://support.motionvfx.com/en/articles/13751599-can-t-install-download-anything-via-mextension.md): Problems with mExtension
- [How do I install CineStudio/DesignStudio/Ultimate products?](https://support.motionvfx.com/en/articles/13751207-how-do-i-install-cinestudio-designstudio-ultimate-products.md): How to install subscription-based products
- [What is mInstaller, and how to use it?](https://support.motionvfx.com/en/articles/5500247-what-is-minstaller-and-how-to-use-it.md): What is mInstaller?
- [How do I install one-time purchases?](https://support.motionvfx.com/en/articles/13751516-how-do-i-install-one-time-purchases.md): I've purchased product for Final Cut Pro, DaVinci Resolve or Adobe Premiere
- [How to install, uninstall or reinstall a product using mInstaller?](https://support.motionvfx.com/en/articles/5500165-how-to-install-uninstall-or-reinstall-a-product-using-minstaller.md): How can I uninstall your products?
- [How can I access my previous purchases?](https://support.motionvfx.com/en/articles/13751254-how-can-i-access-my-previous-purchases.md): I purchased the product as a one-time payment, how to acces it?
- [I can't install the product via mInstaller](https://support.motionvfx.com/en/articles/5500096-i-can-t-install-the-product-via-minstaller.md): mInstaller connection issues
- [I have purchased one of your Compositing Packs – how do I install and use it?](https://support.motionvfx.com/en/articles/5500120-i-have-purchased-one-of-your-compositing-packs-how-do-i-install-and-use-it.md): Installing stock elements
- [I've purchased a product, but it's not showing up in mInstaller](https://support.motionvfx.com/en/articles/5500154-i-ve-purchased-a-product-but-it-s-not-showing-up-in-minstaller.md): Purchased product can't be found in mInstaller
- [After installing, I can't find the product in any of FCP's browsers.](https://support.motionvfx.com/en/articles/5500135-after-installing-i-can-t-find-the-product-in-any-of-fcp-s-browsers.md): Fixing mInstaller
- [mInstaller is stuck on loop](https://support.motionvfx.com/en/articles/5500284-minstaller-is-stuck-on-loop.md): mInstaller is not working
- [mInstaller is causing issues](https://support.motionvfx.com/en/articles/5500129-minstaller-is-causing-issues.md): mInstaller freezes/performance problems
- [Where does mInstaller store downloaded files?](https://support.motionvfx.com/en/articles/5500228-where-does-minstaller-store-downloaded-files.md): mInstaller download directory

## Products 

- [How to install MotionVFX products](https://support.motionvfx.com/en/articles/9099828-how-to-install-motionvfx-products.md): Help for new users
- [Are your plugins compatible with Apple Silicon \(M1/M2/M3/M4/M5\) computers?](https://support.motionvfx.com/en/articles/5499672-are-your-plugins-compatible-with-apple-silicon-m1-m2-m3-m4-m5-computers.md): How to run non-compatible M1 plugins on your FCP/Motion
- [My fonts are corrupted](https://support.motionvfx.com/en/articles/5500291-my-fonts-are-corrupted.md): Fonts not displaying correctly
- [MotionVFX Timelines guide](https://support.motionvfx.com/en/articles/7176259-motionvfx-timelines-guide.md): How to install and use our new Timelines products
- [I see a red screen with a yellow exclamation mark in the Final Cut Pro viewport.](https://support.motionvfx.com/en/articles/5499689-i-see-a-red-screen-with-a-yellow-exclamation-mark-in-the-final-cut-pro-viewport.md): Fixing the "Missing media" alert
- [I need to move my plugins to a new machine, how am I supposed to do that?](https://support.motionvfx.com/en/articles/5499750-i-need-to-move-my-plugins-to-a-new-machine-how-am-i-supposed-to-do-that.md): How to use our products on a new Mac
- [After installing, I can't find the product in any of the FCP's browsers.](https://support.motionvfx.com/en/articles/5500088-after-installing-i-can-t-find-the-product-in-any-of-the-fcp-s-browsers.md): Problems with installing plugins/templates
- [Compositing elements show a black background](https://support.motionvfx.com/en/articles/5500087-compositing-elements-show-a-black-background.md): Footage transparency issues
- [I have purchased one of your Compositing Packs – how do I install and use it?](https://support.motionvfx.com/en/articles/5499748-i-have-purchased-one-of-your-compositing-packs-how-do-i-install-and-use-it.md): How to use stock elements
- [After applying mLUT to my footage, it turns red!](https://support.motionvfx.com/en/articles/5500132-after-applying-mlut-to-my-footage-it-turns-red.md): mLUT plugin issues
- [Are your mLUTs compatible with Log footage?](https://support.motionvfx.com/en/articles/5500220-are-your-mluts-compatible-with-log-footage.md): Using LUTs with Log footage
- [I see a checkerboard in the exported video.](https://support.motionvfx.com/en/articles/5500208-i-see-a-checkerboard-in-the-exported-video.md): Problem with locating media files
- [I would like to move a product to an external disk.](https://support.motionvfx.com/en/articles/5500238-i-would-like-to-move-a-product-to-an-external-disk.md): Can I move plugins to external drive?
- [I don't see the effect after applying mVertical to my clip](https://support.motionvfx.com/en/articles/5500250-i-don-t-see-the-effect-after-applying-mvertical-to-my-clip.md): mVertical is not working correctly
- [How can I use the template in Final Cut Pro?](https://support.motionvfx.com/en/articles/5500187-how-can-i-use-the-template-in-final-cut-pro.md): Using Motion templates in Final Cut Pro
- [How do I install an After Effects Template?](https://support.motionvfx.com/en/articles/5500301-how-do-i-install-an-after-effects-template.md): Downloading products for Adobe After Effects
- [I am missing some elements in the purchased After Effects template.](https://support.motionvfx.com/en/articles/5500331-i-am-missing-some-elements-in-the-purchased-after-effects-template.md): Issues with After Effects templates
- [I have purchased an After Effects project - where is the transition template?](https://support.motionvfx.com/en/articles/5500345-i-have-purchased-an-after-effects-project-where-is-the-transition-template.md): After Effects templates elements
- [Can I use an After Effects template in Motion or FCP?](https://support.motionvfx.com/en/articles/5500349-can-i-use-an-after-effects-template-in-motion-or-fcp.md): Using Adobe template in Motion/FCP

## General / Store

- [Who is MotionVFX?](https://support.motionvfx.com/en/articles/5505376-who-is-motionvfx.md): Info about us
- [What is VAT/GST and why is it applied to my order?](https://support.motionvfx.com/en/articles/5496570-what-is-vat-gst-and-why-is-it-applied-to-my-order.md): Do I need to pay VAT?
- [Which payment methods do you support?](https://support.motionvfx.com/en/articles/5496585-which-payment-methods-do-you-support.md): which-payment-methods-do-you-support
- [I need to download an invoice for an older order \(placed before 2019/04\).](https://support.motionvfx.com/en/articles/5499643-i-need-to-download-an-invoice-for-an-older-order-placed-before-2019-04.md): How to access older invoice?
- [I need to adjust the data on my invoice \(missing VAT ID or address\).](https://support.motionvfx.com/en/articles/5499653-i-need-to-adjust-the-data-on-my-invoice-missing-vat-id-or-address.md): Mistakes on invoice
- [Do you offer educational discounts?](https://support.motionvfx.com/en/articles/5499671-do-you-offer-educational-discounts.md): Any student discounts?
- [I need to download an invoice for my order.](https://support.motionvfx.com/en/articles/5499705-i-need-to-download-an-invoice-for-my-order.md): How to download an invoice?
- [I would like a refund.](https://support.motionvfx.com/en/articles/5496454-i-would-like-a-refund.md): Question about refunds
- [I didn't receive the activation link/password reset e-mail.](https://support.motionvfx.com/en/articles/5496350-i-didn-t-receive-the-activation-link-password-reset-e-mail.md): I can't activate my account
- [How do I change my e-mail address?](https://support.motionvfx.com/en/articles/5505271-how-do-i-change-my-e-mail-address.md): Changing email address associated why your MVFX account
- [I can't log in!](https://support.motionvfx.com/en/articles/5505264-i-can-t-log-in.md): Issues logging in to our website or mInstaller app
- [My account is blocked!](https://support.motionvfx.com/en/articles/5505342-my-account-is-blocked.md): What to do in case of account lock
- [I have a suggestion/request/feedback for you.](https://support.motionvfx.com/en/articles/5505438-i-have-a-suggestion-request-feedback-for-you.md): New product suggestions and requests, feedback on existing products and experience with MotionVFX.
- [How do I change my password?](https://support.motionvfx.com/en/articles/5505449-how-do-i-change-my-password.md): Changing password for your MVFX account.
- [Deleting my MotionVFX account](https://support.motionvfx.com/en/articles/9112086-deleting-my-motionvfx-account.md): How to delete my data